Our products are shipped from Australia and is usually shipped from stock.
Because of Covid restrictions that are still making our lives difficult, shipping might be delayed by a few days.
Shipping method
We give you various shipping choices. This allows you to pick the best option for you. We ship at least twice a week, Mondays and Fridays from Melbourne Australia.
Regardless of which option you select, you will receive a tracking number as soon as it is shipped, so you can track your order as it makes its way to you.
Some shipping options get updated with a new tracking number when the parcel enters your country, keep an eye out for that. In this instance it may say out for delivery in the original tracking link when you need to contact your local postal service, so we strongly recommend that you keep track of status with the most up to date tracking number.
If you made an addressing error and want a replacement, where the original items tracking shows as delivered, you will need to create a new order with correct shipping details and pay the full price.
If your parcel is returned to us by the shipper because they were not able to contact you or because of an addressing issue, once it is returned to us, we will have to charge you the shipping cost to re-ship it to you. In this case we will not ship a replacement out until the return is received.
If you want a refund for a returned item, the refund will not include the shipping cost.
Customs
We work hard to ensure packages get to you as quickly as possible, we do what we can to minimise the chance of issues, but can’t and don’t take any responsibility for any dealings with your country’s Customs service.
Taxes and Import Duties
VAT, or whatever that blasted thing is called in your country, may be charged locally. After we've shipped your order, any taxes and fees are your responsibility. You know what they say, death and taxes.
The Nimble is classified as Printer Parts and has the following Tariff Number: 8443.399000. This carries a 0% tax. Therefore should incurr NO import duties.
We cannot and will not put a lower value on your shipment as it is illegal to do so.